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FAQ's

Your Questions, Answered.

Are treatments pregnancy safe?


Our treatments can be customized for anyone expecting or nursing. Please make sure to indicate on your treatment form if you are pregnant or breast-feeding.




Are treatment rooms private?


⁣⁣Chateau Glow treatment rooms are private to ensure conversations remain between the client and esthetician.




How do I get the $10 referral credit?


Referrals are the best! Have your friend, partner or family member include your name in our facial treatment form under "how did you hear about us", and you'll both get a $10 referral credit!




What products are used during treatments?


At Chateau Glow we use clean, clinical skincare that is backed by research and industry professionals. Our in-treatment room products include Image Skincare and HydraFacialMD.




Are any of the products used at Chateau Glow Tested on Animals?


We do not, and will not carry products that are tested on animals.




Do you offer skin consultations?


We don’t offer specific appointments for consultations but we do provide an in-depth skin analysis during our 60 minute treatments. During this time, we discuss your skin concerns, skin history, and current home care products.




What should I avoid before my facial?


Before your treatment, we recommend to avoid facial exfoliation (physical or chemical), using any prescribed topical creams, peels, facial waxing or laser treatments for at least 72 hours prior.




What should I avoid after my facial?


After your treatment you should avoid working out, direct sun exposure and laser/waxing services. Skip products with active ingredients (AHA’s, BHA’s, Vitamin C) exfoliating and retinol for at least 5 days.




What should I do after my facial?


After your facial, you should keep your skincare minimal for the next 4-5 days. This includes cleansing with a gentle cleanser, keeping your skin hydrated and wearing SPF. We also recommend drinking plenty of water, changing your pillowcases, washing your makeup brushes, face masks and sanitizing your cell phone.




Is Chateau Glow inclusive?


Absoutely! We are LGBTQ+ friendly and a Transgender-safe space.





Membership

What does the membership include?


Our monthly membership includes: One highly custom 60 minute Glow Up facial each month, one guest vouchers per month for 20% off any of our treatments, exclusive discounts including 20% off any additional treatment, 10% off our clean, clinical skincare along with 10% off any additional enhancements or finishers.




Can I cancel my membership?


⁣⁣The membership has a minimum 6-month commitment. After 6 months, you may cancel at any time.




Could I get more than one treatment a month?


Absolutely! Our members get 20% off any additional treatment per month- we just recommend waiting at least 2 weeks after your previous treatment.




How is the membership charged?


Memberships are charged once per month at the date of signup to your credit card on file. Treatments do not rollover if unused. Membership value cannot be applied towards products or other treatments not included in the membership.




Is there a minimum time commitment?


Great skin doesn't happen in one month. We created the montly membership based on your skin cells renewal cycle. The membership has a minimum 6-month commitment so that our members experience full results. After 6 months, you may cancel at any time.




Can I use my membership value towards products or other services?


Membership value cannot be applied towards products or other treatments not included in the membership.




Are memberships transferable?


Memberships are non-transferable. We love your freinds and family as much as you do, which is why your membership includes one 20% off voucher per month so that they can experience the our highly personolized treatments too!




How do I sign up for the membership?


We’d love to have you as a member! You can sign up for our monthly membership here.




How would I benefit from the membership?


We recommend our monthly membership for anyone who has skin! Skin takes time, and great skin doesn't happen in one month. It’s important to stay consistent with professional treatments and to take care of your skin at home to achieve long lasting results.





Service & Product Policy

What does the membership include?


Our monthly membership includes: One highly custom 60 minute Glow Up facial each month, one guest vouchers per month for 20% off any of our treatments, exclusive discounts including 20% off any additional treatment, 10% off our clean, clinical skincare along with 10% off any additional enhancements or finishers.




Can I cancel my membership?


⁣⁣The membership has a minimum 6-month commitment. After 6 months, you may cancel at any time.




Could I get more than one treatment a month?


Absolutely! Our members get 20% off any additional treatment per month- we just recommend waiting at least 2 weeks after your previous treatment.




How is the membership charged?


Memberships are charged once per month at the date of signup to your credit card on file. Treatments do not rollover if unused. Membership value cannot be applied towards products or other treatments not included in the membership.




Is there a minimum time commitment?


Great skin doesn't happen in one month. We created the montly membership based on your skin cells renewal cycle. The membership has a minimum 6-month commitment so that our members experience full results. After 6 months, you may cancel at any time.




Can I use my membership value towards products or other services?


Membership value cannot be applied towards products or other treatments not included in the membership.




Are memberships transferable?


Memberships are non-transferable. We love your freinds and family as much as you do, which is why your membership includes one 20% off voucher per month so that they can experience the our highly personolized treatments too!




How do I sign up for the membership?


We’d love to have you as a member! You can sign up for our monthly membership here.




How would I benefit from the membership?


We recommend our monthly membership for anyone who has skin! Skin takes time, and great skin doesn't happen in one month. It’s important to stay consistent with professional treatments and to take care of your skin at home to achieve long lasting results.