Question 1

What laser does Chateau Glow use?

Accepted Answer

We use the Aerolase Neo Elite, a cutting-edge laser that delivers energy at a 1064nm Nd:YAG wavelength using 650-microsecond pulse technology. This advanced system safely treats all skin types and tones by targeting melanin, hemoglobin, and water-the key factors behind many visible skin concerns. From acne to signs of aging, the Neo Elite promotes clear, healthy skin with minimal discomfort and no downtime, making it one of the safest and most inclusive laser technologies available today.

Question 2

What is the Melanin Reader?

Accepted Answer

Our Melanin Reader, the Mini2 FX, is a professional diagnostic device that measures your skin’s melanin levels and determines your Fitzpatrick skin type. This allows your Laser Specialist to safely customize your treatment settings, ensuring powerful and effective results for all skin tones with minimal risk.

Question 3

Is there any downtime after a Laser Facial?

Accepted Answer

One of the main advantages of our Laser Facial is that it typically requires little to no downtime. Most clients can return to their normal activities immediately after the treatment, although some mild redness may occur, which usually resolves within a few hours.

Question 4

How many treatments are needed to see results?

Accepted Answer

The number of treatments required varies depending on the condition being treated. For some conditions like acne or pigmentation, visible improvements can be seen after 1-2 treatments, but most people require 4-6 sessions for optimal results.

Question 5

How should I prepare my skin before a Laser Facial?

Accepted Answer

To prepare for tour treatment, please follow these steps:
Discontinue the use of active ingredients-including retinol, benzoyl peroxide, and any prescribed topical exfoliants-for at least 1 week prior to your appointment.
Avoid sunless tanning products (including self-tanners and spray tans) for a minimum of 1 week before your treatment.
Do not schedule any cosmetic procedures-such as Botox, fillers, chemical peels, microdermabrasion, microneedling, or microblading-within 2 weeks of your Laser Facial.
If you have a history of Herpes Simplex (cold sores/fever blisters), especially around the mouth, preventative antiviral medication can be started before your treatment.

Question 6

How should I care for my skin after a Laser Facial?

Accepted Answer

Day of Treatment
Use a gentle cleanser followed by a hydrating moisturizer.
Be extra gentle when applying and removing skincare products.
Avoid makeup unless approved by your Laser specalist.

First 2–3 Days Post-Treatment
Avoid swimming, saunas, steam rooms, hot yoga, and strenuous exercise.
Keep the treated area cool and clean.
Do not wax, tweeze, thread, or use hair removal creams on the treated area.

First 7 Days Post-Treatment
Avoid direct sun exposure and tanning (including tanning beds).
Avoid any hair removal treatments including waxing, depilatories, laser hair removal.
Apply and reapply broad-spectrum SPF 30 or higher daily.
Discontinue use of exfoliating products and active ingredients such as: 
Retinol
Vitamin C
Benzoyl Peroxide
Any topical prescription creams
Avoid chemical peels or other exfoliating products or treatments.
Be mindful of skin sensitivity and avoid irritating products.

Ongoing
Complete the full treatment schedule as recommended by your Laser specalist to achieve optimal results.
Wear daily SPF and be sure to reapply.

Question 7

Who cannot receive a Laser Facial?

Accepted Answer

You are not a candidate for a Laser Facial if:

You are currently on any of the following medications:
Accutane (within the past 6 months)
Antibiotics (recent use)
Prescription anticoagulants
Immunosuppressants

You have any of the following medical conditions:
Pregnancy or are actively trying to conceive (including IVF)
Impaired immune system or immune response
History of skin cancer
Lupus
Vitiligo
Seizure disorders

You are experiencing any of the following skin issues:
Sunburned or irritated skin in the area to be treated
Unidentified skin conditions in the area to be treated

Wait at least 2 weeks before treatment if you have had any of the following:
Botox or dermal fillers
Chemical peels
Microneedling
Microblading
Topical retinoids (discontinue use 2 weeks prior to treatment)

Question 8

Are Laser Facials included in the monthly membership?

Accepted Answer

Laser facials are not included in the monthly membership, but members enjoy special discounted pricing on all laser facial sessions and packages. Monthly membership includes one customized non-laser facial each month, and you are always welcome to add a laser facial as an additional service.

Question 9

What’s the price of a Laser Facials for members?

Accepted Answer

Members can purchase laser facials at a discounted rate of $250 per session (regularly $350). Members also get access to deeply discounted package pricing: 4 sessions for $770 ($192.50 per session)

Question 10

Is there a discount for buying multiple Laser Facials?

Accepted Answer

Yes! We offer discounted 4-session packages for both members and non-members:

Members: $770 ($192.50 per session)
Non-members: $1,120  ($280 per session)

Laser facials deliver the best results when done in a series, with most clients seeing visible improvements after 4–8 treatments. These packages are ideal if you're targeting pigmentation, improving skin texture, or working toward radiant, glowing skin.

Question 11

Can I use my Laser package at any location?

Accepted Answer

Yes! Your laser package can be used at any of our locations. Just book your appointment at the studio that’s most convenient for you, your available vouchers will apply.

Question 12

Are Laser Facials painful?

Accepted Answer

Not at all, our Laser Facials are designed to be a comfortable experience for all skin tones and types. Most clients describe the sensation as a gentle warmth across the skin. This may feel slightly more noticeable in areas with thinner skin, like the forehead or nose, or over breakouts and hyperpigmentation. Occasionally, you might feel a brief snapping or sparking sensation, especially when the laser passes over pigmented hairs, but these moments are mild and short-lived. No numbing, no discomfort, and no downtime needed.

Question 13

Can I start with one session before buying a package?

Accepted Answer

Yes, you can! But keep in mind the pre-purchase package discount is only available for a limited time before our official launch. You're welcome to try a single session first, but purchasing a package now guarantees the best value and locks in your savings before pricing goes up.

Question 14

Is it safe to purchase a package before trying a session?

Accepted Answer

Absolutely. We understand committing upfront can feel like a big decision, which is why we’ve designed our pre-launch package with flexibility in mind. You’ll have plenty of time to use your sessions after launch, and if you love your first treatment (we think you will!), you’ll already have the best rate locked in. Plus, this limited-time offer won’t be available once we open public bookings for Laser Facials, so it’s our way of rewarding early clients with the best value.

Question 15

What if I purchase a package and decide it’s not for me after one session?

Accepted Answer

Most clients love their results after just one treatment, but depending on your skin concerns, several sessions may be needed for optimal results. By purchasing a package now, you’re locking in our limited-time pre-launch pricing. If you decide not to continue after your first session, we’ll credit the remaining value toward other treatments or products at Chateau Glow, so you still get the full value of your investment. It’s our way of offering both flexibility and peace of mind.

Question 16

When will Laser Facials be open for booking?

Accepted Answer

Laser Facials will be available for booking starting August 2025. Be sure to subscribe to our email list for exact launch dates and early booking access.

Question 17

How long will the pre-launch promo last?

Accepted Answer

Our pre-launch promo is available for a limited time only. Once Laser Facials open for booking, the pre-launch promotion will end. We expect laser facial bookings to open sometime in August 2025.

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Your Questions, Answered.

What can I expect from a Chateau Glow facial?

How do I get the $30 referral credit?

Can I use the $30 referral discount with other offers?

Is Chateau Glow inclusive?

Are treatment rooms private?

Are treatments pregnancy safe?

What products are used during treatments?

Are any of the products used at Chateau Glow Tested on Animals?

Do you offer skin consultations?

What should I avoid before my facial?

What should I avoid after my facial?

What should I do after my facial?

Membership

What does the membership include?

How do I sign up for the membership?

How would I benefit from the membership?

Could I get more than one treatment a month?

How is the membership charged?

Is there a minimum time commitment?

How can I pause my membership?

How can I cancel my membership?

Can I use my membership value towards products or other services?

Do monthly treatments roll over if I miss a month?

Are memberships transferable?

Can I use my membership at another location?

Are laser facials included in the monthly membership?

Laser Facials