SErvice & product policy

Reschedule/Cancellation Policy

You have up to 24-hours before your appointment to cancel or reschedule.  ⁣⁣You can do this from your confirmation email or signing into your account.  

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Cancellations or rescheduling made less than 24-hours before your appointment will result in a $50 fee.

If you do not call or do not show up to your appointment, 100% of the missed service will be charged to your card. If this fee is not paid, the following appointment will not be booked without payment in full prior to the service.⁣⁣

 

Late Policy

If you are stuck in traffic, running late or just can’t seem to make it on time, please call or text ahead so we can do our best to accommodate you. If we are able to give you the full treatment, we always will. ⁣⁣

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If you are running more than 10 minutes late, we may need to reschedule your appointment. These policies enable us to offer our clients the most exceptional service we possibly can. ⁣⁣

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Return Policy

Services​

If you weren’t pleased with your service, please reach out to us at info@chateauglowskin.com. We do not refund services, but want you to be 100% satisfied and will do everything we can to remedy this.

Membership

The membership has a minimum 6-month commitment. After 6 months, you may cancel at any time. Memberships are charged once per month at the date of signup. Treatments do not rollover if unused. Membership value cannot be applied towards products or other treatments not included in the membership.

Products

For products that are unopened, we accept exchanges for store credit within 7 days. 

Glow Cards

Physical Glow cards (gift cards) are like cash. While they never expire, they can’t be replaced if lost or stolen. They also can’t be exchanged for cash unless required by law.